Master Carpet Cleaning Services Sydney

WHAT TO EXPECT FROM A PROFESSIONAL CLEANING JOB

Cleaning standard: The professional carpet cleaner will follow the guidelines as stated in IICRC S001-1999 carpet cleaning standards

Trained technicians: Technicians must be willing to take time to pre-inspect the carpet in all of the areas that need cleaning. They must identify the carpet’s construction and fibre, evaluate individual needs and recommend the appropriate cleaning method or procedure. The technician is the key to quality results, not a particular method, machine or process.

No hidden costs: Consumers have the right to expect itemized services and firm prices before technicians begin each portion of the work sold. While technicians may offer added services such as deodorization and carpet protector at an additional cost, consumer should never feel pressured to eccept anything more than the service they request and authorize.

Safety: All cleaning and specialty agents and used before, during and after cleaning must be used in accordance with the manufacturers recommendations and appropriate safety regulations.

Customer satisfaction: Cleaning firms should offer workmanship guarantees in writing. Fibre type, carpet construction, installation and maintenance may present circumstances beyond a cleaning technician’s control; however, responsible workmanship must implicit in any work performed..

Spotting:  Special attention to spots and stains is included in normal job performance. However, time consuming specialized spotting or prolonged effort on colour added spots may incur an additional charge. Customers should always be advised of additional charges before extensive spotting procedures take place.

Pre- conditioning:  Special treatment with pre-conditioning agents in heavely soiled entry and traffic areas should be included in the cost of cleaning. However, the job may increase in extreme soiling situations and consumer should be advised in advance for the need of such increased charges.

Minimal drying time: It is the cleaners responsibility, with the consumer’s cooperation, to ensure that the carpet is dried and returned to normal use within a reasonable time frame. The amount of time required for drying will vary with different methods, the degree of soiling and the aggressiveness of cleaning. However, under no circumstances should carpet drying require more than 24 hours with proper ventilation. The consumer’s cooperation in providing continuous airflow and/or ventilation to expedite drying cannot be overemphasized.

Thorough cleaning:  There should be no differentiation between “normal” cleaning and “special”cleaning. Clean is clean. Every effort must be made to physically remove as much soil as possible from the carpet during cleaning. Further, technicians must take steps to leave fibres as residue free as possible to prevent accelerated re-soiling.

Bait & switch occurs when an item or service is advertised at such a low price that you are lured to the vendor or store. That is the bait. But once you are there, you find the advertised product or service is either not for sale, sold out, the salesperson tells you the quality is inferior or there is no guarantee. Then the salesperson tries to switch you to a more expensive product or service. The truth about bait & switch however, is that the store never intended to sell the advertised special. The idea is to kill your desire to buy what is advertised and then try to get you to buy a more expensive item.

This tactic is also used many times in the carpet cleaning industry

I’m sure you have seen the unbelievable cheap price for carpet cleaning on the coupon you get in the mail. It sounds too good because, after all, you are on a budget and the lowest price is what you need. However, as the old saying goes: you get what you pay for” or if it sounds too good to be true it probably is”. These sayings prove to be true all too often. The carpet cleaner has no intention of cleaning your carpet for the coupon price. Besides, do you really think a professional carpet cleaning company can stay in business for just $7 per room or the whole house for $49? No volume sales could sustain any professional carpet care company at those prices.

What happens next? Frustration!

The carpet cleaner tells you that you need a dual process or deep scrub method for an extra $... in order to get your carpets clean. You may think: why didn’t they tell me this on the phone”…. And really, they should have. But if you look closely at the bottom of the coupon (in the small prints) it states the possibility of   ‘extra charges’.

So now what to do?

Well, you have three choices:

1. Pay the inflated price
2. 2. Make them do it for the coupon price ( while they assure you that your carpet won’t be clean)
3. Send them away.

In any case, you end up very frustrated or even angry.

You don’t need this! You simply want clean carpet at a reasonable cost.